© 2023 by DEBORAH JEHLICKA STUDIO

FAQ 

Policies and Returns: 

Order Process:

 

·     Orders are processed upon receipt of payment

·     Orders are generally shipped within seven days of payment

·     Art requires special packaging to keep it safe. Packaging alters the size and the cost of shipping. There are no additional fees for packaging, the cost is included in the price of the art 

·     While every effort is made to ship upon receipt of payment, orders can take up to four weeks to arrive at your address

 

Payment:

 

·     Payments can be made by cash, international bank transfer, e transfer, PayPal, Etsy, or credit card 

·     A PayPal account is not needed to pay via PayPal. During checkout, choose PayPal(for payment), then scroll down to Pay With A Credit or Debit Card 

 

 

Shipping: 

 

·     Orders ship from Ontario, Canada

·     Deliveries within Niagara are free 

·     Courier shipments outside of Niagara are additional. The cost of shipping depends on the destination address

·     Purolator and FedEx are used for shipments unless custom arrangements have been made. Most courier shipments arrive within one week of shipping

·     Multiple purchases shipped together qualify for courier discounts

 

 

​Returns:

 

·     Please contact Jennifer Emily directly in regards to returns. Contact information noted on this site

·     Unused art may be returned within fifteen days of receipt for a full refund

·     Customer responsible for return packaging, shipping cost, and courier arrangements

·     PayPal fee and shipping costs not refunded

·     Art sold as final sale will not be returned or refunded

·     Custom orders are not refundable once order is processed and payment is received